Comments on: Mystery Shoppers

By: Noelle

Noelle — Fri, 22 Feb 2008 22:04:24 +0000

Great article and yes the consumer is always right hun. I know as a mystery shopper I have to act as a customer and examine every aspect of my experience. Sometimes they are good, sometimes they are downright aweful. I don’t think everyone can be a perfect shining example of a csr every minute of every day they work, they can try to, but you will find days when people are just not happy. However I can say that in general, I find everyone I deal with to be very helpful and friendly.

By: Jacqui

Jacqui — Wed, 29 Aug 2007 20:28:59 +0000

chikapappi : Relaxing is more fun than work I want to sleep now! eshda3wa : Thanks and yes it is hard hehe sometimes you feel like the weight of the world is on your shoulders and people come to u with issues that is obvious is their problem but you've got to solve them but at the same time you're like ugh get a life bozo! :P Hehehe oh well! N. : Well they hire people for that now, they call some already customers at the bank or new ones and send them out to judge but sometimes it becomes obvious when they target one person only. Intlxpatr : I totally agree but now that you see most of them already putting themselves into the debts they are and asking for more it makes you think that people are really spoiled, I have learned one thing and one thing only from all of this, NEVER EVER GET A LOAN unless it's a most dire situation, i.e. if you don't have the money for that emergency and you need to do something really soon then borrow it otherwise loans for travelling or cars isn't worth it! davinci : I can't wait, we're going to pick the bags up I mean you guys up soon :P I'm planning on having a daddy's day of fun with you soon :P

By: davinci

davinci — Wed, 29 Aug 2007 19:23:50 +0000

:razz: we will be in Q8 the night of 31st with lots of things for u only u :lol:
check the flight details ….
:!:

By: Intlxpatr

Intlxpatr — Wed, 29 Aug 2007 07:19:32 +0000

I worked for a non-profit, and people would come in, telling me the biggest, saddest stories to get money. What were they thinking, that I wouldn’t make a couple phone calls to check their story, that I would just write a check based on what they told me??

It was so so so hard not getting hard-hearted after so many scams. I had to treat every customer as if they were telling the truth. Even when I caught a lie, I had to be really polite about it.

Customer service is really, really HARD!

By: N.

N. — Wed, 29 Aug 2007 05:52:56 +0000

I have been in the field of support before. It is not pretty, the people you meet and do work with can be very obnoxious. Especially when they are high positioned people within the company itself! Anyway, It is not that easy to just let things pass, but it can be done. Mabrook on your 84%! Hopefully that should improve. I heard a few occasions where a friend of mine got a bad review because simply the other girl just didn’t like her, lol. Oh well.. good luck!

By: eshda3wa

eshda3wa — Tue, 28 Aug 2007 23:19:18 +0000

wala sara7a i can never do what ur doing
the whole plastering a smile on my face and dealing with brats that dont know wat their talking about and insist u are wrong

hmmm… actually now that i think about it my feild requires much of the same thing eventhough its totally differant, bs ppl are afraid of wat i do and that tends to make em shut up :)

goodluck!

By: chikapappi

chikapappi — Tue, 28 Aug 2007 21:35:50 +0000

Well you are right, Our company is a service provider and although I don’t deal with cutomers personally bas I know that some of them are manipulative & are ready to lie flat to your face so YES the customer is not always right… allah ye3enak on you job and what you have to face, i never have trouble with my branch when it comes to honesty :)

I did some “shopping” as part of my Marketing research and sister, it’s tough work bas enshallah you’ll do well..

Now, go relax :)